At Zozo’s Minigarden, we strive to ensure that every customer is satisfied with their purchase. If you are not entirely happy with your order, we’re here to help.
Returns
We accept returns for defective or damaged products within 10 days of delivery.
To request a return:
- Contact us at zozosminigarden@gmail.com with your order number, a description of the issue, and photos if applicable.
- We will review your request and provide instructions for the return process.
- For growing kits, we may also provide support if any important steps may have been missed or carried out incorrectly..
Refunds
If your return is approved, we will issue a full refund of the purchase price, including any applicable taxes and original shipping costs. Refunds will be processed using the original payment method.
Please note:
- We do not accept returns for change of mind or for fresh mushroom products due to their perishable nature.
- Refunds will only be processed once the item has been confirmed defective, which may require photo evidence.
Exchanges
We currently do not offer exchanges. If you require a replacement, please follow the return process and place a new order.